Yes. Part of your appointment will include checking the proper functionality of the system through the thermostat, and for maintenance visits, checking the CO/smoke detectors. Estimates are customized to your needs and include consultation and a tour of the existing setup. For these reasons and more, we insist you are home and available to speak during your appointment.

We offer short two-hour windows of arrival for your convenience. We also send a text to alert you when the technician is on their way.

1. Be home and available to speak with the technician during the window of arrival and an additional hour after. The tech may not arrive until the end of the window, therefore we insist you plan to be available for an additional hour after the window.

2. Know the location of all equipment and make sure that they are accessible. Our crew is unable to move any of your belongings. They will arrive with a ladder.

3. Make sure all pets are kept away from where the technician will be working. This includes both inside and outside the house.

4. Maintain a six-foot distance from the technician. Out of respect for our elderly and immune compromised clients, we appreciate you keeping a safe distance.

No - if at least 24 hours’ notice is given. Your cancellation confirmation email/text will serve as proof that your request to cancel has been received. We understand that unexpected problems can happen. There is no charge for your first missed appointment however we ask that you please be respectful of our time and need to provide for our own families by giving us as much notice as possible so we have time to fill your appointment slot. If multiple appointments are missed there will be a charge of 50% of the one-hour minimum if less than 24 hours notice is given in order to cover our losses for the missed visit. Any missed appointment with no explanation from the client will result in an automatic ‘do not return’ tag.

Yes. Unless you have booked an appointment that is an estimate to replace or add to your HVAC system, there will be a minimum charge for the appointment. The minimum charge includes travel time to get to your job location and labor, which together will not exceed one hour. Additional labor is prorated at the same rate and billed in 15-minute increments. Materials are not included in the minimum charge. Please visit our website for complete terms and current rates: www.bodnarhvac.com/terms

We currently service the following California cities: Atherton, Emerald Hills, Los Altos, Los Altos Hills, Menlo Park, Palo Alto, Portola Valley, Redwood City, San Carlos, Stanford, and Woodside.

If you live outside our service area we will charge two-way travel time from our office in Redwood City at the same hourly rate as your service call.

We offer residential HVAC maintenance, repair, consultations, and new equipment installation services.

HVAC systems are generally an afterthought - until they stop working. Routine maintenance can prevent costly repairs and weeks of being without warm or cool air during the busy season. Additionally, a properly maintained system will last years and even decades longer than a neglected one, saving your wallet from repeatedly replacing an expensive HVAC system.

For homes with heating only - once a year. For homes with heating and cooling - twice a year. Newer systems (less than 5-10 years) can get away with less regular maintenance IF you are replacing the filter regularly. This should be done every six months or when it appears dirty.

It is best to have the routine maintenance service performed at the beginning of the season you expect to use the equipment. This means May or June for A/C maintenance and October or November for furnace maintenance.

Sometimes, but mostly no. Here‘s why:

Seasonal restrictions - to perform a proper check of a heating or cooling system it is necessary to run the system through several full cycles. This allows the technician to observe all the internal components of the unit in action - and catch anything that may be malfunctioning. Therefore, it is necessary to have furnace maintenance performed when the weather is cool enough for the system to run through several complete cycles. For cooling checks, the same is true.

Logistical limitations - heating and cooling system maintenance services require different tools and replacement parts. To remain efficient and properly prepared, our maintenance vehicles are stocked to perform one service or the other, not both.

Maintain expectations - Making it three generations in any business is no small feat. We have come this far because we offer knowledgeable and reliable service to our clients. It has been decided by the powers that be that combining maintenance services and/or performing these services at the wrong time of year would lead to subpar service and missed opportunities to make a proper preventative diagnosis. The whole point of having a maintenance service performed is to prevent problems during extreme weather when wait times for appointments are typically 2-3 weeks out. In order for our company to meet this need, it was imperative to separate and properly time heating and cooling maintenance services.

Yes! Please reach out to our office via text, call, or email with the following info:

● Let us know that you would like to be added to our routine maintenance reminder list

● Do you have A/C and heat, or heat only?

● Would you like to be reminded by a text, email, phone call, or postcard?

● Should we provide the replacement filters, or will you?

A/C maintenance reminders are sent in April to book May and June appointments. Furnace maintenance reminders are sent in September to book October and November appointments.