Yes. Part of your appointment will include checking the proper functionality of the system through the thermostat, and for maintenance visits, checking the CO/smoke detectors. Estimates are customized to your needs and include consultation and a tour of the existing setup. For these reasons and more, we insist you are home and available to speak during your appointment.

We offer short two-hour windows of arrival for your convenience. We also send a text to alert you when the technician is on their way.

1. Be home and available to speak with the technician during the window of arrival and an additional hour after. The tech may not arrive until the end of the window, therefore we insist you plan to be available for an additional hour after the window.

2. Know the location of all equipment and make sure that they are accessible. Our crew is unable to move any of your belongings. They will arrive with a ladder.

3. Make sure all pets are kept away from where the technician will be working. This includes both inside and outside the house.

4. Maintain a six-foot distance from the technician. Out of respect for our elderly and immune compromised clients, we appreciate you keeping a safe distance.

If you need to cancel your appointment, please contact our office via phone, text, or email. Once processed, we will send a cancellation confirmation via both email and text; please keep these for your records as proof that your request was received.

We understand that life is unpredictable and unexpected problems can arise. To support you, there is no fee for your first missed appointment, nor is there a charge for any cancellation made with at least 24 hours’ notice.

As a small business, we ask that you please be respectful of our schedule and our need to provide for our families. Giving us ample notice allows us the opportunity to fill your slot with another client. Please note our policy for subsequent occurrences:

• Late Cancellations: If multiple appointments are missed with less than 24 hours’ notice, a fee of our one-hour minimum will be charged to cover the loss of time.

• No-Call/No-Shows: Any missed appointment where no explanation is provided will result in an automatic "do not return" status, and we will no longer be able to provide services.

Yes. Unless you have booked an appointment that is an estimate to replace or add to your HVAC system, there will be a minimum charge for the appointment. The minimum charge includes travel time to get to your job location and labor, which together will not exceed one hour. Additional labor is prorated at the same rate and billed in 15-minute increments. Materials are not included in the minimum charge. Please visit our page www.bodnarhvac.com/terms for complete terms and current rates.

We currently service the following California cities: Atherton, Emerald Hills, Los Altos, Los Altos Hills, Menlo Park, Palo Alto, Portola Valley, Redwood City, San Carlos, Stanford, and Woodside.

If you live outside our service area we will charge two-way travel time from our office in Redwood City at the same hourly rate as your service call.

We offer residential HVAC maintenance, repair, consultations, and new equipment installation services.

Upon completion of your service, you will receive your invoice via both email and text message. For your convenience, both notifications include a secure link that allows you to pay online using a credit card or bank account at no additional cost.

While we do not accept payments directly through our website, we offer several other flexible options: you may mail a physical check to the address provided on your invoice, or you can call our office to process a payment over the phone. If you prefer to receive a paper copy of your invoice by mail, please contact our office and we will be happy to send one to you.